How to cancel Shopify
The steps to cancel Shopify, checked on 28 Oct 2026 against Shopify's own help page. If something looks different, that page has the latest steps.
Offers to stay
The cancel flow may show you an offer to stay, such as a discount or a pause. You can always say no and finish cancelling.
Steps
- In your Shopify admin, go to Settings, then Plan at admin.shopify.com/settings/plan.
- Click Cancel plan, or Cancel trial during a free trial.
- Check your domains and pending charges, select Cancel my plan and uninstall all apps, and click Continue.
- Choose a reason and click Continue.
- Enter your password and click Cancel plan.
Before you cancel
- The subscription ends at the close of the current billing cycle, and the store stays open until then.
- Domains bought through Shopify can still renew. Turn off their auto-renewal or transfer them.
- Shopify Plus stores have to contact Shopify Plus Support to deactivate.
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